Optimizing User Interactions: ABBYY's Expert Timeline Guidance for Employees and Customers

Optimizing User Interactions: ABBYY’s Expert Timeline Guidance for Employees and Customers

ABBYY Empowers Organizations to Achieve Operational Excellence and Accelerate Profitability with Newest Enhancements to Timeline

January 31, 2023

ABBYY Timeline identifies automation opportunities 80% faster and speeds process redesign by 30% to improve employee and customer experiences.
Process simulation capabilities ensure improvement investments deliver expected outcomes to maintain a competitive advantage.
Task mining capabilities seamlessly integrate with process mining to deliver more comprehensive insights into employee engagements for more proactive process improvements.
Redesigned user experience addresses the industry shift from process intelligence used by specialized analysts to business users to enable highest-value analysis and productivity.

Organizations can now achieve the highest levels of operational excellence that improve employee productivity and customer experiences while accelerating profitability goals with ABBYY Timeline 6.0 . Recognized as a leader in process mining by NelsonHall, ISG, Zinnov Zones, Quadrant Knowledge Solutions, and GigaOm, Timeline identifies automation opportunities and builds new optimized processes up to 80% faster.

“Our relationship with ABBYY has assisted us in helping our clients visualizing business processes like they’ve never seen them before—the insights, bottlenecks and recommended primary paths are visually revealed dynamically, plus we can segment by data, process and person, enabling us to help clients to become more efficient and effective.

We are finding process and task mining provides our clients with a significant competitive advantage and improved profitability by standardizing and accelerating intelligent automation initiatives.”

Richard Davis, management consulting business and technology transformation partner with RSM US LLP

ABBYY Timeline uniquely offers a unified platform that includes process mining, task mining, and process simulation . This level of comprehensive process intelligence provides a true understanding of how an organization works, with insights into how people and data interact within systems, and the confidence that intelligent automation investments are delivering the expected outcomes. Of utmost importance, leaders gain the knowledge of how process improvements are impacting customers with dynamic, real-time dashboards.

“Process mining is proving to be an effective tool for organizations improving operational efficiency. Yet combined with task mining, leaders have a more comprehensive understanding of how staff impact customer outcomes.

An emerging capability is process simulation, which will be powerful in predicting how variables in resources could either increase unnecessary costs or accelerate performance goals.”

Maureen Fleming, Program Vice President for Intelligent Process Automation at IDC.

Timeline is a necessary tool for organizations trying to increase market share and gain a competitive advantage. By using this solution, users ranging from specialized Six Sigma analysts to line-of-business managers can more quickly identify blind spots within business-critical processes such as invoice processing, onboarding customers, call centers, patient workflow and any other processes that are complex and have highly variable sets of conditions.

IDC affirmed the growing use of process mining and stated it was the highest growing subset of the intelligent process automation market with a 2022-2026 CAGR of 50.5% and revenues reaching $3.0 billion in 20261.

“Today’s business leader needs to be able to identify and quickly take action on ways they can strategically and thoughtfully reduce unnecessary costs yet enable growth opportunities.

Timeline provides our customers with business relevant insights uniquely available from a unified platform that encompasses both task mining and process mining with the additional predictive analytics from process simulation. Having this data in real time empowers leaders to focus intelligent automation efforts on revenue-generating business processes that increase profitability and improve customers’ experiences.”

Scott Opitz, CTO/CPO at ABBYY.

Timeline also augments Vantage, ABBYY’s cloud-based low-code/no-code intelligent document processing platform. Timeline’s new data warehouse into ABBYY Vantage delivers the best of two worlds – process intelligence and intelligent document processing. Combined together, they deliver significantly more value to the customer by giving them better understanding of their document-centric processes, thereby getting the most value from critical data trapped in documents and ensuring processes perform as expected and adapt to changing requirements.

Learn more about ABBYY Timeline’s latest capabilities and integration with intelligent document processing by registering for a webinar February 23, 2023, at https://digital.abbyy.com/us-max-out-your-idp-with-process-discovery-analysis-and-simulation-webinar .

1 Source: IDC, Worldwide Intelligent Process Automation Software Forecast, 2022-2026, Doc #US48027621, Sept 2022

About ABBYY

ABBYY powers intelligent automation. We reimagine the way people work and how companies accelerate business by delivering the intelligence that fuels automation platforms. Our solutions transform enterprise data and empower you with the insights you need to work smarter and faster.

We help more than 10,000 companies globally, including many of the Fortune 500, to drive significant impact where it matters most: customer experience, profitability, and competitive advantage.

ABBYY is a US-based global company with offices in 14 countries. For more information, visit www.abbyy.com/company/about-us/ and follow us on LinkedIn , Twitter and Facebook .

ABBYY can either be a registered trademark or a trademark and can also be a logo, a company name (or part of it), or part of a product name of ABBYY group companies and may not be used without consent of its respective owners.